Analisis "Quality Function Deployment" pada Sentra Industri Kecil Sepatu Cibaduyut

Abstract

Cibaduyut represents a site for small scale Industry producing women shoes. Several problems has arisen as the crises struck. This paper addresses the main problem of the industry by employing Quality Function Deployment as data analysis instrument. 12 small industries and 30 consumers were taken as samples by simple random sampling technique. The results showed a gap between product quality and consumer's needs due to low technology, unskilled labor, and a scarce of qualified material as input of production.